Frequently Asked Questions:
If your questions are not answered on this page you can fill the Contact Us form above. We will try to give an answer as best as possible.
Terms & Conditions:
What is included in the costs?
Our Package Prices, on per person basis, Include: * All Internal Flights unless otherwise mentioned with individual itineraries * All ground Transport and airport transfers * All accommodation on twin sharing with Breakfast * Restricted area permits where required * Entrance fees at monuments * English Speaking Local guides * Any local taxes to authorities such as toll tax * Reconfirmation of your onward flight at least 72 hours before your departure *
What is not included in the costs?
* International Air Fares * Lunch and Dinner during the tour unless specified * Soft Drinks/Mineral water * Visa Fees and Airport taxes * Excess baggage payment or date change charges as may be levied by airlines for any reason * Travel insurance * Any expenses of personal nature - shopping, cigarettes, alcoholic beverages, tips, laundry, phone calls, internet access etc * Extensions of stay in India, Nepal, Tibet or Bhutan due to flight cancellations or natural disasters * Additional personal Video / Camera / Equipment usage fees charged at monuments/Wildlife Parks etc * A Foreign language speaking guide (except English) *
Will there be any hidden costs involved?
There are no hidden costs involved in the prices quoted to you under the terms specified. However we act as agents for Hotels/Airlines booked for your tour and all rates for the same are based on the prevailing rates as negotiated by us including taxes. If the hotel/airline modify their rates or terms and conditions, at their discretion it is a situation beyond our control. If there is a sudden unfavourable change in price of fuel, scheduled air fares, published hotel tariffs, or changes due to Government imposed levies and currency exchange rates fluctuation the company reserves the right to alter the quoted price of the tour and send you an amended invoice for the same. If the amended rates are more than 10% higher than previously quoted rates you as the guest have the right to cancel your reservation and receive a full refund minus administrative charges.
How do I book the flights?
* You can book online here *
What are the payment terms?
* The prerequisite deposit of 25% of total tour cost should be sent to our office to confirm your place at least 90 days before the commencement of the tour * The full balance is due and payable 30 days prior to arrival * Your bookings may be considered cancelled if the full balance is not received by that time *
How do I make the payment? Can I pay by Credit Card?
* You can make payments by Bank Transfers or Bank Drafts in US Dollars / British Pounds * We regret at present we are unable to accept credit card payments *
What happens if the tour is cancelled?
* Should the no. of participants booked on any trip not meet the minimum requirement for us to operate that trip, we reserve the right to cancel the trip. Your payment will be refunded, if we are unable to transfer you to another trip/holiday option to your satisfaction * It may become necessary, due to weather, local conditions, strikes, insurgency, politics, or various other reasons, to make changes to trip itineraries, no refund shall be considered in event of such a change *
What happens if I miss my flight?
* We take no responsibility for any delays/cancellations of flight, train or any other mode of transport * If your ticket is waitlisted it is your responsibility to ensure that you have a confirmed seat before you travel. We only refer you to our preferred flights consolidator as their agents, you are under no pressure to reserve through them * Your travel insurance should cover you for flight cancellations and misses *
How can I cancel my booking?
* Should you have to cancel your trip we must receive notice in writing, either by e-mail or fax. If this is received more than 30 days prior to departure, 50% of your deposit will be forfeited. If cancellation is received less than 30 days in advance, but after full payment is received, will be subject to following forfeit:
· 30 - 20 Days - 20% of Total trip cost
· 19 - 15 days - 50% of Total trip cost
· less than 14 days - 100% of trip cost
General Questions:
How Do I get visa?
You must have a valid passport valid for at least 6 months beyond your return date.
India: You should apply for a Tourist Visa at the Indian High Commission in your area/country. All foreign nationals require visa to enter India. However, there are some relaxations for Bhutanese and Nepalese nationals. Details and types of visa and the fee may be obtained from the Embassy of India. Four passport size photographs are needed for obtaining a visa.
Nepal: You can apply for a visa before departure from your country. It is also possible to get a visa to Nepal on arrival but we suggest you contact us for the same before starting your trip
Bhutan, Tibet: We can arrange for your visa to these countries. You will have to send us a copy of your passport.
How can I extend my visa in India?
Tourist visas can be extended by three months at the foreigner's registration office in New Delhi, Mumbai, Calcutta and Chennai or, with the Superintendent of Police at any District Headquarters.
What Medicines / Inoculations do I need for travel to this area?
You do not need any inoculations, but it is advisable to take precaution against Malaria. Do consult your doctor before starting the dose. No certificate required. In case you are planning a high altitude tour make sure you carry altitude sickness tablets. It is also advisable to carry some basic headache and diarrhoea medication.
Other health facts
Yellow fever: Any person (including infants) arriving by air or sea without a certificate is detained in isolation for a period up to 6 days if arriving within 6 days of departing from an infected area.
What if I fall sick on the tour?
You are responsible for ensuring that you are in a fit and healthy enough condition to travel. Your Travel Insurance MUST cover you for Medical emergencies. We will ensure you are referred to the nearest Hospital/Doctor should you fall sick while travelling with us. If you suffer any allergies to food or any other things please inform us in advance. You must also carry the required medication in case you suffer from any allergies. There are state-operated facilities in all towns and cities and private consultants and specialists in urban areas.
We also hope you will take the right precaution against food and drinks in a foreign country and drink bottled water. For people with delicate digestive systems. It is advisable to use bottled mineral water, this is widely available.
What are the customs and Immigration regulations?
All personal objects, which are required in India, are free from duty. Under this heading fall personal jewellery, presents up to a value of Rs. 600, 200 cigarettes, 50 cigars and 0.95 l alcoholic beverages. Professional material and articles which have a high value can only be imported duty free if the traveller gives a written undertaking that these articles will be re-exported. We do not take the responsibility for customs and Immigration Clearance, and can only receive our guests outside of the Immigration area once they have completed all formalities. It is the guest's responsibility to declare any custom dutiable goods on arrival. It is also your responsibility to fulfil all applicable health and medical regulations. If you need more information on this ask us or contact the Indian Embassy.
Currency Regulations
Foreign Currency. It is advisable to carry a mix of cash and travelers cheques to guard against any situation. US Dollars are the easiest currency to change with pound sterling coming a close second. Other hard currencies such as Yen, French Francs, Deutsche Mark can also be changed in tourist areas and big cities. There are no restrictions on the amount of foreign currency or travellers' cheques a tourist may import, provided a Declaration Form is completed on arrival by the tourists if they enter the country with US$10,000 or its equivalent in any other currency. This will facilitate the exchange of imported currency as well as the export of unspent currency on departure or for tax clearance certificates. Cash, bank notes and travelers' cheques up to US$2.500 or equivalent need not be declared at the time of entry. Any money in the form of travellers' cheques, drafts, bills, cheques, etc. which tourists wish to convert into Indian currency should be exchanged only through authorised money changers.
Telephone/Communication Facilities are not good or easily accessible
Fax / Telex / Telegram: International 24-hours service from large hotels and telegraph offices in major cities.
Telephone: Telephone calls to most countries are now direct. There are telephone facilities between most of the cities and towns. The international direct dialling code for India is +91 . There are Public Telephone booths in all big cities and towns and even in most small ones. However In remote areas these may be few and far between.
Internet access is also available in most big cities and towns.
I can only travel to India, Nepal, Bhutan and Tibet on a package tour
You can take a tailor made holiday and travel independently in India and Nepal. However on restricted circuits Government regulations do not allow travelling of less than 4 persons + driver. Personal particulars of the travellers (passport & visa details in case of foreign tourists) are needed a week in advance to seek written permission on restricted circuits.
For Bhutan and Tibet certain special permits are required for foreign guests and as per govt rules tours have to be all inclusive, organised through a Government recognised Tour operator.
T- Shirts - It is improper to wear T-shirts, its considered underwear.
Wearing T Shirts is quite acceptable for both men and women. But Ladies should avoid tight T Shirts, strapless dresses or very short skirts, and avoid going Bra less if wearing a sheer dress or shirt. A lot of tourists do, but it just makes you more open to stares and that is horrible. Ideal clothes are loose cotton tops/T Shirts and pants, for both men and women. It will keep you cool and protect you from the hot sun. And don't forget to take a few caps/hats along because the sun can be very strong during the day.
Leather - It is unacceptable to wear leather clothes and accessories in India.
Not at all! India does revere cows as Holy, but that does not mean leather is not worn. In fact most young Indians now wear leather jackets, trousers and gloves.
